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California Cattle Dogs: Customer Restrictions Policy

Purpose

The purpose of this policy is to provide clear guidelines for our valued customers at California Cattle Dogs. By adhering to these restrictions, we ensure a positive experience for both our clients and their furry companions.

General Guidelines for Customers

  1. Legal Compliance and Customer Responsibility:
    • As a customer, it is essential to stay aware of and comply with all federal, state, and local laws and regulations related to dog ownership, handling, and care.
    • You can trust that we comply with all federal, state, and local laws and regulations related to dog services. This includes licensing, health standards, and animal welfare.
    • We stay informed about any changes in laws that impact our services to the best of our ability to ensure your peace of mind.
    • We trust that you will act responsibly and in accordance with these legal requirements to ensure the well-being of your dog and others in the community and due your diligence to stay informed as well.
  2. Pack Member Code of Conduct:
    • Our team members uphold a high standard of professionalism and ethical behavior. Rest assured that you’ll receive respectful and compassionate service.
    • All registered community members and customers are required to accept and abide by our Pack Member Code of Conduct Policy at all times.
    • If you ever have concerns about our conduct, please let us know—we value your feedback.
  3. Import/Export Restrictions:
    • When it comes to importing or exporting dogs (e.g., for breeding purposes), we follow international and domestic regulations.
    • If you’re considering adopting a dog from abroad, we’ll guide you through the necessary steps. Expatriating/exporting any dog adopted from us is expressly prohibited.
    • For more details, see our Import/Export Restrictions Policy.
  4. Ownership and Reclamation:
    • Responsible dog ownership is essential. We encourage you to provide a safe and loving environment for your new companion.
    • In the unfortunate event that your dog is lost or stolen, we’ll work diligently to reunite you. Proper identification, such as microchipping, is crucial.
    • If at any time we have reason to believe a dog that was adopted from us is being abused, neglected, or otherwise insufficiently cared for, we reserve the right to reclaim them at any time at our discretion. Adoption from us does not constitute a transfer of legal ownership. Refer to our Ownership and Reclamation Policy for additional information.
  5. Adoption Agreement:
    • Our Adoption Agreement outlines the terms and conditions for adopting a dog from California Cattle Dogs.
    • It covers responsibilities, expectations, and any adoption fees. Before taking your new furry friend home, you’ll review and agree to these terms. For specifics, see our Adoption Agreement.
  6. Training Program Participation Agreement:
    • If you’re participating in our dog training programs, you’ll sign an agreement that specifies program details, expectations, and behavioral guidelines.
    • We emphasize positive reinforcement and humane training methods. For additional details, refer to our Training Program Participation Agreement.

Returns and Refunds (Applicable to Services and Merchandise)

  1. Services:
    • Once services are rendered (e.g., training sessions, wellness consultations), they are non-refundable.
    • If you need to cancel a scheduled service, we may offer rescheduling or credit toward future services.
  2. Merchandise:
    • Unopened merchandise may be returned within 30 days of purchase for a full refund.
    • You are responsible for return shipping and handling fees.
    • Defective merchandise will be promptly replaced if reported within 30 days.
  3. Exchanges:
    • If you’ve opened merchandise and need an exchange (e.g., different size, color), we’ll happily assist within 30 days of purchase.
  4. See our Returns and Refunds Store Policy for more information; wherever a conflict may arise the Returns and Refunds Store Policy shall always supersede.

Conclusion

Thank you for choosing California Cattle Dogs! By following these guidelines, we ensure the well-being of our dogs and maintain transparency with our valued customers. If you have any questions or need further clarification, don’t hesitate to reach out. 🐾