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Refunds and Returns Policy for California Cattle Dogs

1. General Policy

At California Cattle Dogs, we want you and your furry companions to be completely satisfied with your purchases. If you have any concerns or need assistance, please don’t hesitate to reach out to our customer service team.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refunds or only partial refunds are granted:

  • Obvious signs of use
  • Opened products
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned in untimely manner (see Section 2.1)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Several types of goods are exempt from being returned. Perishable goods such as food, medications and supplements, newspapers or magazines cannot be returned. We also do not accept products that are biological or hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Digital subscriptions and services
  • Most health and wellness items

2. Returns and Refunds

2.1 Product Returns

  • Acceptance: We gladly accept returns for any reason within 30 days of purchase.
  • Refund: You’ll receive a full refund for the returned product.
  • Shipping and Handling: Please note that customers are responsible for the cost of shipping and handling for returns. Refunds are not issued until returned product(s) are received and must be received within 10 business days of us confirming the return. Shipping with tracking and signature required upon delivery will be accepted as proof of return for the purposes of issuing a refund, assuming that the destination address and addressee are correct and the originally promised delivery date was within the permitted timeframe.

2.2 Defective Merchandise

  • Replacement: If you receive defective merchandise or products, we’ll promptly replace them. Just let us know within 30 days of your purchase.

2.3 Non-Refundable Items

  • Services: Unfortunately, services (such as dog training sessions or grooming appointments) are non-refundable.
  • Opened Items: Opened items (such as dog food or toys) are also non-refundable. However, exceptions apply—read on!
  • Perishable Items: Food, treats, supplements, medications, and any other item intended to be consumed or applied to the body
  • Gift cards: Purchases of gift cards, account credits, or pre-paid training services are non-refundable
  • Electronics and downloadable software products: Digital subscriptions and services, informational materials, and technology items are non-refundable
  • Donations: Donations made are generally non-refundable, however if you feel that special circumstances apply please contact Customer Service and we may consider exceptions.

2.4 Exchanges for Opened Items

  • Defective Opened Items: If an opened item is defective, report it to us within 30 days. We’ll happily exchange it for a new one.
  • Return of Defective Items: Unless otherwise indicated, defective products must be returned to avoid being double-billed. See Section 2.1 of this policy.
  • Other Exchanges: We only replace items if they are defective or damaged. Other reasons for exchange are not accepted.

2.5 Exceptions and Transfers

  • Transfer of Services Purchased: Unless otherwise indicated, Services, Subscriptions, Adoption and Ownership Rights, and other non-product purchases are non-transferrable.
  • Specific Product Exceptions: Some products and services may have different return or exchange policies. Check the product description for any special instructions.
  • Sale and Promotional Purchases: Sale items, promotional products and services, and otherwise discounted sales are non-refundable.

2.6 Purchases Made as Gifts

  • Shipped to Gift Recipient: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • Shipped to Purchaser: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser and payment method.

3. How to Initiate a Return

To initiate a return or discuss any concerns, please contact our customer service team via email at store@calicattledogs.com or call us at 1-818-697-0624. We’re here to help!

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at store@calicattledogs.com.